Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thecarsoul.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thecarsoul.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing quality and design! I am 5’1” and bought a rooftop box for my vehicle... how in the world can I reach it without lugging around a step stool for the rest of my life? In comes this genius door step! Holds up to 400lbs, and I believe that. I can fit both feet on the step, enough to feel sturdy. Side note - on my vehicle at least (2016 Hyundai Tucson), the front door jamb is pretty vertical, while the back is at an angle. I would not use this on the rear doors, because I feel like weight would crumple the skin of my car, and not because of bad product design but rather just because of the angle itself. Don’t hesitate if you’re thinking about buying this!
I too, was skeptical about purchasing this step for my Subaru Forester, since I had read about the damage people claimed it caused to their vehicles from the screws at the attachment point. I figured I would just buy them to check for myself. Well, as you can see from the pictures, the screws don't even SHOW at the attachment point on the vehicle! The pictures I saw look quite different from the item that I have. Perhaps the company modified them and put out a different version. I can't explain that, but I can say that I am 100% pleased with my purchase and most of all, no damage whatsoever to my car.
I used to carry a folding step with me to get up into the rooftop carrier on top of my Subaru SUV. This doorstep gets me higher for great access to my carrier. It is perhaps a little too high, but that is OK. I step on the door jam of the car then up onto the doorstep with the other foot. Feels very solid and secure. There is a layer of rubber where the step is next to the car so that the car's door jam does not get scratched. It can be used on the front or back door, so great access to the full carrier without having to reach too far. It folds very small so that I can store it in the driver's door storage compartment for easy access.
Very quality item, large enough for both feet . It can easily sit level by simply raising it a little, it doesn’t have to be on the hook portion to hold securely , I have a 2001 landcruiser with a roof rack and was having to stand on the window opening to fully access the rack. This lets me step up from the door jamb and easily reach the rack . I can use it on front or rear doors easily. I opted for this over the cheaper folding units after seeing one a friend had bought and was impressed by its quality. This is a item that should last a lifetime
This is as simple a solution to a problem that there ever could be. In other words, it is BRILLIANT! I have a 2018 RAM 3500 Crew Cab Diesel Dually with a roof rack. It is the size of an elephant and I am a whopping 5'4". Accessing the roof rack is easy peasy with this doorstep. It is sturdy and secure. A complete no-brainer if you need to be about 2 ft. taller than you really are, LOL.
I purchased this for my 2019 Jeep Wrangler JLU Rubicon and it works perfectly. When I have my Thule carrier on top I can access it with ease, love it! This thing is solid. I had not problems with it scratching my door jamb at all and putting it on an off was a breeze. I’d recommend this to anyone!
Works great on my Ford ecosport. Step locks in good and is very stable. Allows me to access my roof rack. I can use it in the rear door latches, step on the rear tire and stand a perfect height to access my kayak.
Bought 2 of these to use on my JK Jeep as a step to help the height challenged open up the roof top tent. They are solid and I can place 2 feet on them. Really worked well! I considered the other styles, but solid aluminum and the fact I can get both feet on them was the selling point even though they Are pricey.
Fantastic design and beyond sturdy. Addressing the dent complaints... I attached an eighth-inch-thick, furniture floor pad over the screws. Works peachy; no dents. Love this product; just ordered a second for my Highlander.
I bought this because it looked very practical however it doesn't fit my Tacoma nor the VW Tiguan. Appears very well build and would be easy to use. Certainly more efficient than a stool and easier to store. Alas, the beefy manliness of the product does not fit my less manly vehicles.
Wow! I have been carrying around a mini ladder to get my kayaks on top of my 4 runner. I bought two of these and it is one of the best purchases I have ever made. These little steps are so easy to use and are sturdy even when I am standing in them in flip flops. They allow me to stand high enough that my waist is at rooftop height allowing me to have two hands and all my upper body strength to pull my kayaks up. Thanks to these I can load two by myself or with minimal pushing assistance from my 10 year old son. When I started kayaking I kept searching “kayak accessories” and “cool things for kayak”. I also watched numerous YouTube videos on how to beat load your kayak. No one used or mentioned these amazing things! I am not sure how to post videos to YouTube but someone please do one and get the word out on these amazing and super easy steps! Do the world a favor. They should pop up on the internet at the top of the search list for loading essentials. No more balancing on your seat and back tire awkwardly trying to balance and pulling up your kayak while scratching your car. Those days are gone with this cool step. The only thing I have to say that I don’t love is the price. $44 was a little steep for a step but it is heavy and of very sturdy quality. I do not regret this purchase one bit
Not the cheapest, but very sturdy, very well made, and didn’t want to take the chance with a collapsible door step. Doesn’t mark up the door and the longer step allows me to put both feet on it, even if my second foot is half on. I would recommend this door step. Makes getting into our rooftop cargo box easy and I don’t have to step on the seats.
2018 Toyota Highlander, Yakima SkyBox on top. I have a folding step that goes over a wheel. This given me more options for entry (four doors, after all) and is higher off the ground.Once you slide it into place push down to make certain it's fully engaged. Now that I see it in person more convinced than ever that getting this over a knock-off was the right decision. Very substantial. I'm 6'2" and 240#. No problem.
Though I've just had this product for a couple of days a week I'm quite pleased with it. This a super buy. I purchased it for my buddy. We were both fascinated with the quality of the. The order actually came promptly and I was quite satisfied. way outdid my hopes. I would greatly recommend this good. admire it so much I am already planning to buy more.
This is not exactly what I was expecting. Very sturdy and I believe that it will hold the amount of weight advertised, but I was surprised that the foot platform was not long enough for two feet to fit on it, more like one and a half mens shoe width! Still, it is far better than trying to stand on the seat bottom bolsters and the door latch to access the roof rack bars of my porsche cayenne !
Easy to use n handier than a stepladder or stool...not for people with balance issues
Good quality footstep! There is a protection to avoid damage, the product is well packaged. Thank u!
The purchase arrived really fast! And it was exactly what i need to clean my car roof in winters!
Bought this to use with my Subaru Outback. It's a much better solution than carrying a step ladder around. However on my vehicle it is only useable on the front door latch, because the rear passenger door latch catches are bolted at a slight upwards angle
this footstep is really what I wanted, comes quite handy in many situations. thank you!!
this is a fairly good price for universal car footstep which you cant just find anywhere, i dare say. given that the quality is superior, this is really a bargain
Now I know here to find a car footstep online for a great price! Thanks to the seller
I'm 5'1 and this has come in handy several times already - when installing my cross rails and also my ski rack. It's super easy to use and feels very sturdy when I'm standing on it.
If you have small feet you can get two on the platform; otherwise you'll only get 1 1/2 or less feet on the platform. Still, its handier than anything else I've ever found.
This is a very well-made product with ample space for both feet to step on. I like that it has a rubber padding to prevent scratching on the paint. I'd have given one more star if not for it being not absolutely flushed with my Jeep wrangler JL but upon testing it for a minute or so, it still holds up. I'm keeping this product despite the little flaw. To be fair, not really a flaw but more so because of each vehicle's different configuration, is all.
It took me some time to compare this car footstep with other similar offers, but now I'm completely sure I made a great deal.
I was just looking where to buy such part for my car online. thanks to the seller!
It is really proper footstep!! The quality is great :)
I was worried about safety of free delivery, but parcel arrived in really excellent condition and in time. Thanks a lot!
nice and in good condition...thank you...