Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thecarsoul.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thecarsoul.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm just posting this to see if these reviews are even potentially customer written. 10/10 cool site though.
Great cable, just a super convenient and useful thing! I bought only myself, but I think that now I need to buy for my whole family. So I advise!
I can recommend it. Really good purchase for this price!
Magnificent arrived earlier than expected, it's a very good product! Three in one, but now I can infect a bunch of everything with one cable. This is incredible! So I think this is not my last order. Moreover, the price is very favorable, I compared with other offers and it seems this is the most profitable
Charges just fine! Holds well, I thought and worried, but really holds and charges very well. Very strong magnets, it charges everything quickly. So I like it
I ordered a second time. The cable charges just fine, fast, and holds very well. I am very pleased with my order, thanks
The quality is excellent! Great cabel
Works very well, I am pleased with my purchase, I can recommend it. The cable is just super, very high quality, I think I will use it for a very long time, unlike the other cables that I had
Very useful cable, the magnetic function is excellent! especially if you use a lot of devices.
Everything is super, everything works!
Great, I like it. Magnet powerful.
I love this!
great one
Super! The quality is excellent, the cable works just fine, charges quickly and lasts a long charge
I am really excited and satisfied with this purchase. The charge is very powerful and fast, and the magnet is really strong. Excellent material quality. Very accurate and helpful store; I recommend him!
Everything came, everything works. Thank you very much!!!
This is my second order, and I really like it! quality is good
Delivery received, everything works! Thank you very much
Convenient cable. I recommend magnetic holds well.
Ideal for charging if you have a few different devices. The tips stay tightly in place in the charging socket and the magnetic system works well and clamps onto each tip really easily and stays attached well. For me it is ideal as I have an Android phone using USB Type C, my iPad uses the lightning type and I can charge all my other bits that use a micro USB connector. The carry pouch is a nice addition to keep everything together if you decide not to leave the tips in your devices and also keeps the cable wound up well. The cable itself is good quality. Overall I am very happy with this product, it does exactly what I needed.
The best solution to the multi-cord household. I'm an iPhone and the wife is an Android. Rather than have two types of cords in every room and car, we now have 1 cord and the tip stays in each device. Two 6ft (2M) for the house and one 3ft (1M) per car. No more making sure the right cord is where we need it. This cord is always the right cord, every time!
The first time I ordered such a cable! Good weaving! Fast charging! 2 meters. How long will it work-time will show! Delivery is slightly less than a month. But I'm happy! Thank you very much, I recommend it to everyone!
The cable is excellent, 1A keeps it clear, at 2A the load slows the voltage to 4.7 v. the seller Thanks +++
Ordered usb-c and mini-usb plugs. Works phenomenally, took a while to arrive but once received, no problem whatsoever. I would recommend it to everyone.
The MicroUSB port of my tablet got damaged and I was told by a technician the repair was not worth it and suggested to better get rid of it... Then came across with this Marvelous product and, the rest is history! Very, very pleased with it's functionality.
This thing is great! Took forever to get it, but it was worth the wait. The plug fits flush in my phone case and does not catch/snag at all. Moved it to the wife's Surface and she loves it too! Magnet snaps right on and avoids trying to figure which was is up on my charger. Very cool!
Everything's fine. The parcel came to a new mail. Delivery month. The sellers did not communicate, there was no need.