Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thecarsoul.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thecarsoul.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I use these for so many things! Cleaning the car, picture frames, dusting. I'm always grabbing them. they wash great! I recommend them.They fit my small hands but they also fit really large hands. I like the cuff on these. Even the cats like them but I don't typically use these on the cats.I was just surprised they seemed to like them. I can't think of any downsides - good purchase and appear they will last a long time. I throw them in the washer and hang to dry in the shower.
I used to use a broom to clean my car. Then I used a brush. Now I use these. They cut my car clean time by half and I don't miss anything. Buy it
I use these microfiber mitts to polish my bowling ball using a high speed spinner base with my drill. This polishing mitts works very well and it's much easier when my hands are inserted in them compared to a microfiber polishing rag. I wear a glove on my polishing hand before inserting into this mitt. The quality is great and I can't ask for anything better.
Been using this once a week for 5 months now and it has held up beautifully. Be careful not to drop it on the ground or store it where it can get dirty and you will enjoy a scratch free, soap sucking monster of a sponge for the foreseeable future. I just ensure I thoroughly rinse it and dry it after each use and it shows no signs of fading. Highly recommend for the auto detail perfectionis
-Absorbs and holds alot of soap and water which is nice -Large size allows me to wash my truck and SUV faster
I use this mitt/pad to wash my vehicle and it works really well, it beats using a towel like material in spreading suds and lifting grime. It holds suds very well. I had been using a favorite towel folded to suds my car but this mitt/pad beats that by a mile. Once you use it you will be happy with the results. I recommend it highly.
Good quality and very good to apply the car shampoo
I like the amount of soapy suds it holds
Best wash pad
This is by far may favorite wash pad. I like it so much I bought another one!
Works pretty good so far
This is the best pad on the market
Ultra Soft cleans great no swirl marks.
Great wash pad. Everything they make is great.
Great product for hand washing your car
Love this wash pad holds tons of soap wont scratch car.
Very soft and absorbent.
love this bit for washing my vehicles !
Very good product.
Love it! Holds a ton of suds and is very soft. Waaaay better than the microfiber mitts I have been using. It really holds the suds! If it proves to be good quality, this will be my go to from now on.
This wash pad is very soft and the fibers keep dirt away from your paint.
This product works very well and holds the soap and really does a good job on my new car thank you
Loves these. Holds lots of soap and are very soft.
Very nice!
I’ve had a few of these and have never had any issues, doesn’t scratch the paint when properly used!
Holds tons of water and suds. Did not scratch my Porsche. Best wash pad I've every had.
This mitt is awesome and fairly cheap. It Absorbs soapy water well and provides ample lubrication whilst being soft on painted surfaces.
Excellent wash pad for the car 👍👍
Makes amazing suds
Great product and beautiful
great product
It's the same as pictures. Quality is good. Delivery is fast. I recommend this store and his store. Thank you.
Very good thanks for this
Comfortable Mitten
everything is fine. thank you. the quality is good. comfortable piece
✈️ The order came-packed in a regular puff package. No smell, looks good. Recommend)